Policies

Your initial phone or email consultation is free. If you decide to proceed with a website design, we'll set up an in-depth consultation to discuss the specifics of your site design in detail. If you choose not to proceed, we'll respect your decision and not pressure you in any way. It's your choice.

We'll gladly answer any questions you may have about the process, or our products and services at any time.

Website Design or Content Development

The basic fee for any of our ready-made designs includes:

• An initial phone or email consultation;
• An hour of in-depth design consultation;
• Insertion of the content you provide into the design framework you've chosen;
• Uploading of the files to the server of your choice;
• Compilation of a CD of your files for your use;
• Troubleshooting your site;
• Submission of your site to Google^TM & Yahoo^TM (increasing your site's visibility to those search engines), and
• Flex-time (amount varies by product) that can be used in any way you'd like - content development, editing, making your content web-ready, customizing your site's appearance, etc.

An hour of consultation with our designer is included as part of all our design packages. You will be charged at our current hourly rate at the time of the consultation. The initial consultation fee will be considered a deposit, and applied to the cost of your design contract.

Each of our packages includes design time. If your site design requires more consultation than the included hour, any additional time will be deducted from the design time included in the package you've chosen, up to the limit of the included labor (amount varies according to the product or service). If you require even more consultation than is included in your package, any additional time will be charged at the current hourly rate.

Time spent in telephone and email consultation will be included in computation of design time used.

Our payment terms are C.O.D., unless other arrangements have been made in advance. The fee for your initial consultation will be payable at the time of the consultation, and will constitute a deposit for any resulting contract. Consultation fees are not refundable.

In order to get the most out of our services and avoid extra labor charges, you should provide fully-developed content (both text and images) in digital format.

You can provide us with your written content in any word processing format that our software can open (if in doubt, please ask). You can even send it to us in the body of an email.

Your images should be high quality jpegs (other file formats may be acceptable- please ask), and of at least medium resolution (the largest file our designs require is 800 pixels wide- the height is adjustable).

It's better to provide more content than you'll end up using, rather than to come up short. We can develop content for you or help you supplement what you provide, but it's usually less time-consuming to edit out excess content.

If you have printed marketing materials that you'd like to incorporate into your website, we can do the data entry for you, or scan the material and convert it to an appropriate file format (jpeg, pdf, etc.). Any content development, conversion or editing time will be deducted from the flex-time allotted to the design product you've chosen.

Top

After Your Site is Launched

We'll troubleshoot your site once it's been uploaded, to make sure any links work properly and there are no glitches in the code. Once we've completed our inspection of the site, we'll consider the job completed for billing purposes, but you'll still be able to do your own inspection at your convenience. If you find any problems related to the initial design, we'll fix them at no charge. If you find changes you'd like made that modify the previously agreed to design, we'll be happy to make them, but you will be billed for the time.

We will make every reasonable effort to ensure your satisfaction. If there is a problem which we're responsible for, it will be fixed at no charge to you. If there's a problem for which responsibility is unclear, we'll accomodate reasonable requests. We want our clients to feel satisfied with our service, so they'll recommend us to their friends, and we'll make every reasonable effort to accomplish that goal.

Once the site has been inspected by us, we'll submit the site's URL to to Google^TM & Yahoo^TM, which will increase its visibility substantially. You can opt out of having your site submitted, if you choose, either temporarily or permanently.

Upon completion, we'll compile a CD containing all the files related to your site. You can use the cd to do your own updates, to move your site from one host to another or just for insurance against hackers and other internet threats.

We'll be happy to help you keep your site current after it's gone "live". We can either add new content to your site for you, or train you to do it yourself (or a combination of the two). You'll be charged at our current hourly rate for any new work beyond the launching of the site.

Top

We are resellers of hosting service from a reputable, reliable provider. Our products are full-featured and offered at a very attractive rate. We don't charge a set-up fee, but we do require prepayment of the first six months, to cover the cost of setting up your account. After your first six months, you'll be charged on a monthly or quarterly basis (your choice, with monthly being the default). You can choose to move your site to another hosting service at any time, but pre-paid hosting fees are not refundable.

For technical assistance with most problems, you can call (413-667-3346) or email us. If you have a problem that requires immediate assistance, support is available from our provider around the clock, 365 days a year. Just log in to your control panel and use the link, or call the toll-free number there.

We offer domain name registration service for the convenience of our clients, charging exactly what it costs us- cheaper than GoDaddy^TM, Google^TM or Yahoo^TM. Of course, you're welcome to register your domain name through another service. If you already own a domain name, we're happy to provide you with any of our other services, and we'll help you transfer your domain name, if needed.

Top